tag:blogger.com,1999:blog-10215844.post3551543013676962988..comments2023-10-14T13:05:11.694+02:00Comments on Peregrinations: Gremlins and GripesLesleyhttp://www.blogger.com/profile/13498909370147354617noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-10215844.post-25619547412921977642007-07-17T00:34:00.000+02:002007-07-17T00:34:00.000+02:00I work for another High Street Bank (dont be a h8t...I work for another High Street Bank (dont be a h8ter!) Not sure about HBOS but we have a (kind of)policy that we can refund the first charge you receive once each 12 months, but only if you ask. This is a power that "ordinary" people on the phones have, you dont have to ask for a Manager even, we also have Charge Specialists who have more discretion for good customers and first time charges. Sorry to be anon. not sure I should be disclosing this!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10215844.post-72163983297045181742007-07-15T18:51:00.000+02:002007-07-15T18:51:00.000+02:00Thanks everyone. Neil, I'll try Andy first. (I did...Thanks everyone. <BR/><BR/>Neil, I'll try Andy first. (I did google him just to make sure he wasn't the janitor though)Lesleyhttps://www.blogger.com/profile/13498909370147354617noreply@blogger.comtag:blogger.com,1999:blog-10215844.post-72050560189850524982007-07-13T18:22:00.000+02:002007-07-13T18:22:00.000+02:00I had similar situation to you a few months ago, a...I had similar situation to you a few months ago, and did what ronnie suggests - I phoned up and gave them merry hell, got the money back. Greedy buggers the lot of them. Makes a mockery of the Chance card when playing Monopoly - there are NEVER Bank Errors in Your Favour any more, all errors are in their favour.herschelianhttps://www.blogger.com/profile/17414522582684680371noreply@blogger.comtag:blogger.com,1999:blog-10215844.post-52771504891312213282007-07-13T12:24:00.000+02:002007-07-13T12:24:00.000+02:00I thought the brave new world of digital TV was me...I thought the brave new world of digital TV was meant to clear the picture for everyone. Your problem seems to be exactly the same as mine. At random times during the day my picture breaks up and is unwatchable. I thought it was the tide in Liverpool bay.<BR/>Give the bank a flea in their ear and you will probably get it back.meredichttps://www.blogger.com/profile/11351910443485308196noreply@blogger.comtag:blogger.com,1999:blog-10215844.post-29088535419276948572007-07-12T00:14:00.000+02:002007-07-12T00:14:00.000+02:00Hi Lesley, I was charged for being overdrawn on a ...Hi Lesley, I was charged for being overdrawn on a similar account just a few weeks ago. I phoned up and created hell and had the charge reimbursed.<BR/>Regarding Ms Mac's comment on banks paying back disproportionate bank charges have a look at www.moneysavingexpert.com. Apparently banks are paying back megasquillions.<BR/>Bank of Scotland is totally useless and has nothing to do with Scotland anymore. Not since being gobbled up by The Halifax. Our local branch is so stupid they don't actually know what country their bank is in. They actually tried using ENGLAND football team merchandise as an incentive to open an account with them, incredible!<BR/>If you can't find the receipt for your malfunctioning camera try t+c of your credit card (assuming you used one for purchase) many credit cards offer guarantee etc on goods purchased.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10215844.post-1215508251405543552007-07-11T23:01:00.000+02:002007-07-11T23:01:00.000+02:00Address your letter to Andy Hornby, The Mound, Edi...Address your letter to Andy Hornby, The Mound, Edinburgh. Seriously, far more chance of getting a positive response than sending to a branch... not that I work for them or anything...Neilhttps://www.blogger.com/profile/08814833202506261976noreply@blogger.comtag:blogger.com,1999:blog-10215844.post-11898313058337035432007-07-11T21:50:00.000+02:002007-07-11T21:50:00.000+02:00MsMac: I'm going to try writing a letter but even ...MsMac: I'm going to try writing a letter but even if they reimburse me I'm going to open an account at the nationwide this summer. Apparently they don't charge for cash withdrawals abroad. <BR/><BR/>Deborah: I remember Dominique telling me that he thought the most convenient thing would be to have an arrangement whereby your brother-in-law paid all expenses when you were in England and vice versa. Seems a most civilised approach to me and cuts the greedy banks out of transnational dealings.(Pity your b.i.l wasn't civilised enough to agree).Lesleyhttps://www.blogger.com/profile/13498909370147354617noreply@blogger.comtag:blogger.com,1999:blog-10215844.post-64665690896223308532007-07-11T19:54:00.000+02:002007-07-11T19:54:00.000+02:00The same thing happened to me with National Westmi...The same thing happened to me with National Westminster Bank in Sevenoaks .. for years I had been treated as someone special despite having a teeny weeny current account and for ONE day I was overdrawn for a piddling amount and they charged me 16 pounds (this was about 15 years ago)! I was so outraged that I threw an agreable fit in someone's office and they climbed down but our relationship has never been the same since.<BR/><BR/>And, yes, banks and Estate agents are all that will remain soon in town and country, sad, isn't it.<BR/><BR/>Even sadder is the fact that one can no longer speak to anyone personally but I better not go into a rant. I'm so glad I remember a more civilized era and remember my parents' even more civilized era sans parler des grandparents.<BR/><BR/>I changed my mind about saying goodbye to France Telecom and getting a freebox for my Dad ... not as easy as it sounds. I have learnt a new word 'rétractation' which is when you can't 'rsésilier' because the whole thing is not yet underway. More gripe, <BR/>Cheers to all (not raining at this precise moment).Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10215844.post-2346749779614118252007-07-11T17:55:00.000+02:002007-07-11T17:55:00.000+02:00Banks, insurance and government mail are all indus...Banks, insurance and government mail are all industries of the devil. There's a load of hoopla on English telly at the moment about banks not being allowed to charge any more than the administrative costs involved in bouncing your cheques. I'm not sure about the difference in Scottish and English law but I'll bet if you kick up a stink you'll get your £39 back.Ms Machttps://www.blogger.com/profile/08363385142330348970noreply@blogger.com